HePoEx:Frequently Asked Questions?

What are Microsoft® Cloud Services ?

Microsoft Cloud services include Microsoft’s most trusted e-mail and collaboration software that organizations have been using for decades - Exchange Online, SharePoint Online, Office Communications Online, and Live Meeting, delivered as a suite of Online Services. Read more about Microsoft Cloud here.

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Why should I move to Cloud from my on-premises communications and collaboration systems?

• Microsoft Cloud Services provide access to the latest online versions of Microsoft Exchange and SharePoint, which may have been cost-prohibitive before.
• Subscription model allows for more accurate forecasting of IT expenditures with predictable annual costs and no hardware or upgrade costs.
• Delivers high reliability, availability and performance with a guaranteed 99.9% uptime, which may have been cost-prohibitive with on-premises solutions.
• Simplified IT management and efficiencies with automatic deployment of patches, security fixes, and backend updates.

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If I move to Cloud will I lose control over our systems and data?

• Microsoft Cloud Services follow strict privacy policies to protect your data.
• Administration of your account is accessible 24x7 via web-based console, so you can access from anywhere/anytime.

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What happens to my data if I want to close my account?

• All data for HePoEx solutions are stored at secure Microsoft data centers. You always have full access to the data and can export your data to most of the common formats at any time.

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